hackney council repairs

While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Yet rather than succumb to this despair, we are turning our grief into action. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. View map, The Lighthouse 2008 - 2023. Damp in walls and ceilings can be caused by condensation. - is an enhanced version of the system that was in place before the cyberattack. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Working at Hackney Council: 84 Hackney Council Reviews - Indeed It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Choose this option to start a new form -. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. Browse the rails and use your token currency to exchange for new preloved items. Collect it in a water butt and you can have your own mini reservoir for watering your garden. Contact us to find out more. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Report a change of circumstances for Housing Benefit or Council Tax It also allows them to book appointment slots for more simple repairs at a time that suits them. They can also use the call back service where people will receive a call without losing their place in the queue. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. These included changes to content, iterations of the journey paths, and the development of new features to increase functionality. However, this is all about making things as simple and easy for our residents as possible. If youd give it to a friend, you can bring it? Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. ". To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. The donation period for March 2023 is between 1 and 29 March 2023. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. Fax: 024 7682 0001, Housing Ombudsman Service Building a Report a Repair service - dxw This page is for council tenants and leaseholders. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. Provided by Civica UK Limited Your session will expire in 0 seconds. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. The Dextrous Web Ltd, trading as dxw. We categorise all repairs into four priorities. hackneycouncil - YouTube The dxw newsletter is a regular update on what we've been doing and thinking about. It also allows them to book appointment slots for more simple repairs at a time that suits them. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. Hackney residents can try reusable nappies for free by applying for a 70 voucher. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. Tel:0300 111 3000 The Dextrous Web Ltd is a company registered in England & Wales, No. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. Anything you once valued or will be valued by someone else. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. This is to make sure that there is no danger to residents or serious damage to property. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. We will attend to a normal repair within 21 workingdays. The Mayor of Hackney has set out an action plan. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. We are one of Londons largest social landlords and we are committed to delivering a first class repairs service to everyone living in one of our more than 30,000 homes. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. Therefore, our complaints procedure cant deal with such matters. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. Mould is a living organism and must be killed to remove it. Calls Landing 55% of repairs being reported in the service now do not require a call. Requests for repairs to communal areas should also be made through the repairs contact centre. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. in some cases it may be possible to resolve your complaint without the need for a full investigation. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. . 36-38 The Calls Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . "dxw" is a registered trademark. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. We are collecting warm coats to give to residents in need. This page is for general complaints about Council services. Hackney logo If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. If you detect a leak you should contact our repairs centre on 0208 356 3691. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. Based on what we learnt, we designed and implemented some changes to the service. 36-38 The Calls Leeds, LS2 7EW Drive to improve our repairs service continues as pandemic backlog cleared Repairs | Hackney Council Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. Once you give us your clothes we will categorise them and give you tokens in return. Between 2018 and 2020, Hackney is building 2,000 new homes. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. Our DIY repair videos provide tips for home repairs that you can carry out yourself. 6617101. There are separate processes for: You can also write to us or telephone using the contact details below. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. Our repairs telephone number is 020 8356 3691. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. "dxw" is a registered trademark. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. Hackney Council new build repairs: guest post by Ewelina Sorbjan It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. LBHackney-IT/repairs-hub-frontend - Github They can book appointments for simple repairs themselves at times that suit them. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. There will also be a free fruit giveaway and discounted sweet and savoury pastries. If your repair is not an emergency, call during our office opening hours: Monday,. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. 0345 257 7520 The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Your school will let you know directly if affected. Start a new form. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. We value your comments and suggestions to help us provide better services. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. 6617101. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. This service will allow you to raise all non-emergency repairs. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Please contact the repairs department on 020 8356 3691 for required repairs" 1 King's Cross Bridge Reduce, reuse and repair | Hackney Council You can only swap if you have dropped items during the drop period. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. Hackney . The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. But dont paint or wallpaper over this paint as that makes it ineffective. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. Keep iterating and improving. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. When we started working with Hackney, the vast majority of repairs were reported by phone. Around half of. If we do need to do this, you will be kept fully informed. The next steps are to complete ongoing reviews of the service. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. Skip to main content. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. Calls Landing We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. In November 2021 the Council put an additional 1 million into the repairs service to help tackle the pandemic repairs backlog. Winter is the peak season for heating repairs and we experience high call volumes. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Visit Hackney Real Nappy. Click on the Start button to get going. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. Our repairs telephone number is 020 8356 3691. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. London, N1 9NW This work took four weeks. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Hackney Council on Twitter: "@mii_kii0 Please contact the repairs Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education.

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