stonewater complaints email address
We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. I can't go out for long due to having to keep emptying bowls of water. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. We're sorry that there are a few more issues to sort but we are here to help. The only time stonewater will contact you is if you don't pay your rent ironic hey? I never received another call. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Great company to work with. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Companies can ask for reviews via automatic invitations. GB. Stonewater Limited (202000534) - Housing Ombudsman We never leave a job unfinished, or a customer unsatisfied with our level of service. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. This is where the problem started. Stonewater is one of Legal & General's managing partners. I'm really pleased Tracey could help you :) ^Jade. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Thank you. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Can anyone help? With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. We will not put up with our elderly relation being treated like a nobody. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. 0000137380 00000 n With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Policies - Stonewater You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. I'm glad you had a great experience with Jo in starting your tenancy. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Date of experience: April 18, 2023 Reply from Stonewater 0000008594 00000 n ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. 0000000016 00000 n I do not have a broken gate. Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. That's great to hear! Answered all questions and price was very good. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. Suggested companies are based on peoples browsing tendencies. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. You can access MyHome on the web or via the MyHome app. Very grateful! STONEWATER, INC. :: Texas (US) :: OpenCorporates The house is absolutely beautiful in side and out !! Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. 0 Stonewater continue to put the rent up but do not improve services. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' 2023 Trustpilot A/S. I ask him if Stonewater had said who was paying for it. I had really good experience. Stonewater Roofing | Better Business Bureau Profile If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Companies can ask for reviews via automatic invitations. Replies to negative reviews in < 24 hours. Find out how we combat fake reviews. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. Also, you can get the smell from one bathroom to the other. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. She made me feel at ease and got the job done efficiently. 0000006695 00000 n We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Efficient, professional, and overall a lovely personality which translated over the phone and via email. I told him that that is bath vents, not my dryer. For more information, visit our website at www.stonewater.org. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Thanks for letting us know about your experience, Karen. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. Krissy was fantastic and was able to chase up the application at every point. We'll be happy to hear from you. The dryer is on the other end of my house. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Find out how we combat fake reviews. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Enter a zip code and get matched to businesses near you. We undertake some works throughout the year to keep where you live in good shape. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. We'll be happy to hear from you. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Your name * We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. I must be a worry to have an active leak in her home. We use dedicated people and clever technology to safeguard our platform. I can see that someone has arranged to come out and have a look at the issues you're describing. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. It took years to have a dangerous wall sorted out. startxref Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. No, Stonewater Inc does not offer eco-friendly accreditations. MR. Mrs Ruth Soden. Planned improvements are different from the repairs you report to us when something isnt right in your home. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. He said I guess you are, they told me to contact you. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. From start to finish, the agent who handled my move has been nothing but helpful. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. All rights reserved. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. We also ensure all reviews are published without moderation. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. This water leak has been happening since beginning of May! My mother calls me in tears, I just dont understand how you think this is acceptable. 180 0 obj <>stream If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Can I just say a massive thank you to Tracey leatherland you are amazing!!! Thanks Stonewater, for looking after my mum! Before he left, he mentioned something about Covid-19. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. If your home is under 12 months old, find out about how to report any defects and other useful information here. Repairs and maintenance - Stonewater Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Well versed in excuses and trying to overcharge tenants. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Please contact us using the appropriate link below: When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. Find out about alterations, improvements and adaptions. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. That means we manage over 500 homes on . When they did, they pulled my dryer vent pipe loose inside the wall. https://www.stonewater.org/get-involved/community-champions/. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. What a wonderful review. cooker. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Customer Complaint Panel who are they and what do they do? He has denied any responsibly. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Definitely recommend in all areas, Thanks Abby. 20 customer reviews of Stonewater Roofing. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. We aim to respond to all email queries within two working days. In April of this year, I wrote a letter to the President of Stonewater. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. You must do this within 15 working days of our response. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Enter a zip code and get matched to businesses near you. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! I notice some mold on a couple of the rafters. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. We aim to respond to all email queries within two working days. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. We never leave a job unfinished, or a customer unsatisfied with our level of service. Firstly I went over 6 weeks with no hot water and heating. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. If everyone was like her the world would would be a better place. Georgia explained to me everything step by step making sure that everything is put in place. 0000005570 00000 n 19 reviews. Give us a call or click to request a quote today. 0000003684 00000 n I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. They are punctual. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Copyright Stonewater. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. When they arrived, they started removing everything on my roof. Stonewater Contractors LLC Contact Information. Good bye. No one had noticed that the bathroom vent ducts were just lying in the attic.