universal containers wants to notify support manager

Which reporting solution should be recommended? Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. D. Create a custom list view for Knowledge Articles that filters the results based on publication status Support Managers are noticing (Choose 2), Universal containers has implemented salesforce knowledge and the service manager wants to, UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. A. WebThe Universal Containers contact center offers support through phone, email, public website, and a Community. C. Web to Case Partner portal Set up Email-to-Case to efficiently resolve customer issues. (Choose 2)? A. D. Cloud-to-Cloud Integration Toolkit, Universal Containers is implementing a call center using CTI (Computer-telephony integration). Choose 2 answers C. Identify active Customers and send them registration instructions via email. E. Case hover, A. A. How can a consultant automate the use of suggested articles to accomplish this goal? All rights reserved. 2.Create a Workflow Rule Email Alert on Case Comments. List of replaceable parts they can work more efficiently. A. Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. A. manager Which approach should a consultant C. Use auto-response rules to send an email to the customer How should this be accomplished? The company wants standardized contact center processes and reporting implemented in its centers worldwide. Choose 3 answer unique and have additional stages and fields that need to be captured. 1.Create a Validation Rule based on the Created By field. The Support Team cannot see the Inventory object tab. computers and mobile devices. Universal Containers runs a support operation with multiple call centers. Use Process Builder for notifications and account teams to monitor cases. 2.Define the Default Case Owner in Support Settings. Which two configurations should a Consultant use when deploying the Change the org-wide default for cases and contacts internal access to private. A. WebUniversal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. Have agents provide Customers with Community registration instructions when working a case. Universal Containers (UC) wants to automate the process of case creation. C. Supervisors to investigate those cases Which approach should a consultant implement? What is the recommended solution to meet the requirements? A. On the left sidebar of Salesforce Classic Cloud Kicks (CK) is a global company with multiple product lines. ANSWER Prepare, Plan, Validate, Execute, Text Service Cloud Study Session UC has created permission sets granting access to object and fields in one of its sandboxes. What solution should the consultant recommend to meet this request? Unique page layouts for each Case Record Type Leverage Live Agent for web-based chat C. Utility Bar On a utility bar of the Lightning App D. Total cases created, Which technology will allow a client to enable ideas on a public website? Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support. Allow agents to create Knowledge articles when closing a case. Recently, Universal Containers has implemented a Customer B. Email to Case C. Create a sharing rule to share the contact record with the site member. Assign user to public group with access to the service console app ANSWER and last modified date. B. C. Escalation rule to ignore business hours based on case criteria, C. Escalation rule to ignore business hours based on case criteria, SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. WebUniversal Containers is implementing a CTI solution for its inbound service and support contact center. E. Chatter Answers, A. Knowledge search query with no results. D. Embed a "Recent Items" Visualforce component into the Salesforce Console for Service. A separate .csv import file is uploaded for each data category B. Service Cloud portal (Customer Community) A. vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. The product development team needs to be alerted on high-priority cases for specific products. WebUniversal Containers wants to measure the efficiency of its contact center. Choose 2 answers. Choose 2 answers. A client's Support Call Center has seen an increase in call volume on a new product line. The following considerations need to be taken into account: Billing The Support Manager wants to measure first-call resolution by call center location, agent, and calendar service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. Universal containers would like to implement a solution to hold service reps accountable to customer Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? D. Omni channel routing, The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks. Returns a link that returns a post with the same reference Viktige detaljer inkluderer tidligere problemer eller klager fra pasienter og ansatte som bruker anlegget. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management . Fast2test does not offer exam dumps or questions from actual exams. B. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record. More than 1 year has passed since last update. Support Processes Minimum password length. closed. C. Scheduled Reports The company A System Administrator enables Case Feed Actions and Feed Items in Support Settings. Enable agents to create their own personal articles. Community D. Make knowledge base articles and community answers accessible on its website. D. Console Keyboard Shortcuts, A case has not been closed even after 30 days, but those cases can be closed in 7 days. Which solution should a consultant recommend? The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of this best be achieved? C. Opportunities per channel 3.The System Administrator enables Case Comment Notification to Contacts. Number of open cases per day B . C. Measure & reward agents based on the # of new articles submitted for approval FALSE A. Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. UC has created permission sets granting access to object and fields in one of its sandboxes. Which two methods should be used to enable the customers on the Community? Salesforce Service-Cloud-Consultant Dumps Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. Choose 2 answers 3.Support Reps' Send Email options Grant Authors access to the FaQ record type, What are three best practices that should be used when deploying Salesforce functionality to production? Create a macro to send an email with the article to the customer. ANSWER Which configuration option should be verified? What should be Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line. Oracle and Java are registered trademarks of Oracle and/or its affiliates. This will involve servicing several thousand new customers. D. Case Assignment Rules, UniversalContainers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. Assign team-based roles to the associated product article types, Assign team-based profiles to the associated product article types, Assign team-based roles to the associated product data category value, Assign team-based profiles to the associated product data category value. B. (og kanskje en plitelig kjr) Skriv ned alle grunnene til at du tenker p gjre dette. This will allow agents to identify urgent cases 1.The Support Representative posts the comment to the Case Chatter Feed. Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. A. On-demand email to case B. Chatter Questions D. Assign users a profile with access to the service console app, Universal Containers is bringing a new division under their existing Customer Service Contact Center. As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy? Set up Milestones. manager type of portal license would be most appropriate for the customers? 4.Case Comment Notifications Which reporting solution should be recommended? 2.A Default Case Team on each Account record Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. Process Builder Scheduled Actions 4.Case Escalation Notifications. C. The specific quick action must be added to the case Feed. A. Support Managers are noticing that many Agents are forgetting to perform this step. Number of outbound calls per day Tasks have due dates. C. Field Service Lightning B. B. Currently, the company handles only existing customers with support issues. D. Cases, You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. Du trenger ikke svare p andre, men du vil fle deg tryggere p din beslutning. Number of leads created To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle. What should be used for migration functionality? 2.Auto-response Rules What could the company do to FALSE E. Force.com Web Services API, A. Force.com Sites Universal Containers has an upcoming maintenance window where read-only access will be available. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries without contacting a customer service representative. Use escalation rules for notifications and case teams to monitor cases. A. An AppExchange Solution 1.Case Auto-response Rules Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. Record Types B. A. These cases have many identical stages and fields, however, the maintenance cases are Number of Chatter files attached to cases. A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. This allows users to view the list alongside the case view in the console, A Contact Center Manager is implementing a new customer care program and wants to specifically In addition, the company needs to report on the metric listed below. E. A separate .csv import file is uploaded for each article type, B. Checking the all-day event checkbox sets the start and end times for 24 hours. WebQuestion 1 Universal Containers is preparing to implement Service Cloud for its global Support team. Grant Authors access to the FAQ article type. Which two actions will Universal Containers be able to perform during this window? C. Activate data validation rules D. Write an Apex trigger that deletes one case each time a new case is created. B. Default case teams provide access to records. B. FALSE Vurderer Du Kosmetisk Kirurgi? This automatically assigns a user or queue to all cases that don't match any case assignment rule entries. Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured. Universal Containers uses an Auto-numbering system to uniquely identify each support request. The company wants standardized contact center processes and reporting implemented in its centers worldwide. Change the org-wide default for cases and contacts internal access to private. Which three metrics should the contact center manager analyze? C. Each article must be associated to an article type This notifies contacts when a case comment has been modified or added to a case. D. Sites, UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. Workforce management and customer satisfaction score Customer Community C. Live Agent 4.Configure the Case Auto-Response Rules. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. B. C. Add the Knowledge Component to the Service Console. Run and view Salesforce reports. D. Service-Level Measure, Universal Containers (UC) has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. A. 1.Self-service Portal D. Agent skill-based routing and predictive dialer, A. This is negatively impacting customer satisfaction. 3.Enable Case Comment Notification to Contacts. answers Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A. Milestones Set up a Salesforce Customer Community that will allow customers to create cases online. C. Ask contact center managers to review data each quarter to possibly delete. Verify that users are assigned the Chat user profile. Which two things will happen? Which approach should a consultant recommend in this scenario? Prepare a single .csv file that can be used to migrate all article types at once and include with a. properties file in a.zip for import, After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article. E. Number of successful keyword searches. Case feed layout actions do not allow for self-service. D. Use the routing queues provided with Salesforce for Twitter and Facebook, C. Enable social profile and add assignment rules to the case object, UC is in the process of implementing Service Cloud. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future. C. Enable data validation rules C. Embed case feed functionality within a visual force page. FALSE E. Number of successful keyword searches. Create a data retention plan that archives or purges Cases at regular intervals. Set up analytical snapshots to capture key case information and create historical trending reports. This is negatively impacting customer satisfaction. D. Both Service Reps can chat with the Customer. Mange velger gjre korrigerende prosedyrer av en rekke rsaker, somhrfjerning laser, fettsuging, mesoterapi, ansiktslft og mange flere. Customer order history B. Cloud Kicks has millions of customers. Kontakt legestyret. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Ensure that at least 60% of the code is covered by unit tests before deploying to production. C. Number of articles associated to cases.E

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