value city complaints

I will shop there again soon! In fact, I believe the furniture w This store needs a lesson in customer service, huge disappointment. Value City Furniture: Reviews, Complaints, Customer Claims, Page 6 I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. I was asked by Joe to send him pics. I have been here multiple times. While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. Want to know which is the closest to your home?Take a look at the handy store locator for more information. We then got a call saying the furniture would not be ready for 4 more days. They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. There, youll gain inspiration on how to style your home while also being informed of the companys new items. Also the guy never checked my order to see that only ordered 1 chair. The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. BUY. Robert the "Manager" was useless and unwilling to try and help. Your guests will be in awe of the glamorous ambiance this dining table set emits. Worst service in the history of man kind. 5. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. 60. Very professional and good knowledge about products and services. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. The brand operates in-person at its various locations across the US as well as online. He's awesome. We came in on the Presidents' Day sale and it was full. (Scratches, chips of wood out of the legs) We kept them until new ones were delivered. So my bed doesn't gd break again. They sent Al out on a Friday to evaluate. Then he kept rambling on about how he had no help and they want him to do everything himself. When I first moved here, Aba N and I went furniture shopping. I will never go here again the again. Israel aims to sell missile defense system to Germany Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. A ten-year warranty is included with your purchase. 2023 Trustpilot, Inc. All rights reserved. Top Alternative: Wayfair Closeout DealsUnlock The Coupons. I call back, multiple times again until someone answers. I love them still and they've kept up really well despite how much I've abused them. on Entire Order with qualifying $1999+ bedding purchase Qualifying purchase includes mattresses, mattress accessories and adjustable bases made with your Value Plus or Signature Plus credit card during promotional period. He also told me the delivery fee would have to be applied since I was canceling the sofa. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. They wouldn't send a driver back out to my house with the piece I needed, and after repeatedly pushing the importance of this to them, they finally agreed to cut me a piece of wood that I could come down and get myself and install myself. #1 rated online furniture store, Wayfair. it was supposed to be fixed on 8-3-16. i was told they could not contact me because my phone number was not in service,thats a lie. Low and behold I found it at VCF! He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. Seriously, would someone accept 20% off for something that is not usable? Here are 8 tips for writing great reviews. Wanted to be fair to them and update one last time. People love to hate on Value City and I totally get it. Okay I bought the 2pc. I had looked several places for a new recliner, but was reluctant to visit this location. 70. The ottoman that we bought was defective, so they brought us a new one with no questions asked. We value your privacy. You are our new go to furniture store! She had recently purchased a new couch down the road for almost double for what I have. First off, when we came in, no one greeted us and we had to seek out a sales associate. It took him 45. The salesman was very helpful and the delivery crew was very friendly. The associates flocked around my wife and giving her the stares and weird looks - making her uncomfortable. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 Moda sectional from value city and I purchased it May 2017. The cons: Some problems with durability reported. Value City Furniture | Better Business Bureau Profile I live on the eastern shore so the only day they deliver over here are on Thursdays. Because of a not too great interaction with a salesperson at the (St. Ann), MO. I had the delivery set for 9/5/14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. Mr. Smith laughed at me and said his boss doesn't have business cards. But I didn't start it. $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. Business Incorporated: 7/27/2000. I would recomend this VCF if you want to buy quality furniture at a decent price. She also checked and confirmed that I am scheduled for delivey 10/10. They went above and beyond . The minute the delivery man approached the door he said "come look at your sofa, it looks like a chair." 4300 E 5th Ave, Columbus, OH 43219-1816. We had to sleep with the mattress on the floor for the first month we lived here. So when I am given poor quality of customer service I literally start to boil I walked into the store with one of my moms and my daughter(infant in stroller). Needless to say we left. I will not be shopping at Value City again. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. They suck, and they do not resolve any issues that THEY create. I was going to come back, but after this experience. Half the furniture still hasnt arrived. They are dishonest and their practices are fraudulent. VCF is amazing!!! Obviously they didn't want to make a sale. Their reason for not coming was that one piece was on back order until the following Thursday so they were just gonna deliver everything at once. THE WORST. I let the salesman know we were just looking and if I needed him, I would look for him. We use dedicated people and clever technology to safeguard our platform. New ottoman has a chunk out of the wood in the leg. Finally called. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. What industry does Value City Furniture compete in? The process was simple, and the delivery was quick. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. It's crazy how much they want to "help" you find furniture. He started name calling - petty stuff! It'll be worth your time and money. It seems to be a pretty nice couch for the price. We bought a couch, loveseat and recliner here. Dropped my new couch and bent it. I would definitely recommend the salesman and the couch! For value.. DO NOT GO TO THE VALUE CITY IN FLINT THEY DO NOT STAND BEHIND THEIR FURNITURE!!! While I was there I also saw a bedroom set, and an entertainment center I liked. I retuned the furniture to Gurnee and got the refund. VCF needs to retrain there sales staff, managers and affiliation staff at this store. Waited 3 months for a bedroom set and it came in damaged. But when my eyes hit the prize at Value city I was sold. I think this place is a hidden gem for furniture. I had to go through months of begging for them to even send someone out to look at the damages that I received my furniture. Good prices. I'm irate that we were treated like we were lower than that man. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. City: State: Email Address: NOTHING. Thank you. Value City - Mattress Store Reviews | GoodBed.com One of our friends even said the futon was more comfy than his BED! Heres the lowdown: Youve made it to the end of this Value City Furniture review. He was quick, clean to pick up after himself and very nice! She said that's fine, but I had to go to the store to cancel. He is our new go to guy! Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. Call corporate and got a nice lady to help. The customer service and communication practices of this specific store is extremely lacking. Kudos to Linda in the office, Help Me Rhonda on the floor. If you have any questions, comments, concerns, or you need assistance regarding a recent purchase or invoice, please contact us using the form below. Absolutely horrible customer service! The delivery company did not do this DO NOT BUY your furniture from value city they are liars and will not do anything for compensation or even pay for the lift. Complaints Contacts. He said these words "Oh don't worry sir. There are a few different options when it comes to receiving your order once it has been paid for. Use this comments board to leave complaints and reviews about Value City Furniture. My husband and I can be indecisive and time consuming customers, but that is part of our decision making process. I really hope you are happy with LYING to your customers just to get a purchase from me. I give him 5 stars for this service call. They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. Shopping around a lot for a sofa and loveseat. After using it for 6 months, it looked like a 500-lb trucker lived on it. 3 employees were sitting at the entrance on the furniture on their phones. Fast forward yet again to January 7th, the day before my second half comes, and I received a call from their delivery scheduler for a 12-2PM delivery, and I told them I would keep my work schedule open but that I would be at work and would need 20 minutes notice to be home. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. And witch-lady, if you see this, whatever I did I'm sorry. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. Value City Furniture Credit Card Reviews: Is It Worth It? (2023) I only ordered one chair. He told me someone would be in touch by Monday, which also didn't happen. Past tenets have lived in this apartment house and they have done this. You can also buy most of the companys items directly through the brands website. The manager Robert refused to sell me a similar item, when pressed for an explanation his reasoning was if he sold me another piece he might lose future business. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. Ukraine ammunition depot reportedly hit in wave of Russian missile Yes, it was the store's mistake and they Stand behind it.Robinson Center Values their Customers! Value City Furniture Employee Reviews in Waldorf, MD - Indeed I cared a little to talk to associates/manager about my experience. The next person couldn't even wait for me looking up the order information and started yelling at me. TSUNAMI SPA HOTEL $138 ($154) - Prices & Reviews - Tripadvisor Some people may feel the need to jump on the I bond bandwagon before then. There was no attempt made at decreasing this fee that was again not explained. I chose Value City Furniture because they had styles I liked and were able to deliver quickly. I emailed tons of emails and called a lot of times - no one doesn't care. The sale man was a bit aggressive but that is to be expected. I finally just walked out and went somewhere else to buy it. Very patient and kind. Conclusion: the furniture is of decent quality for my needs. They had no idea that there was a problem with our original furniture. The warranty is NOT the issue here. !Thank You A satisfied Customer !!!! This isn't an easy task! I picked up my new sofa and 2 Chairs today from the Polaris location in Columbus Ohio and the furniture is excellent quality. 3. We were supposed to get 36 months financing and 3 months later our account is still saying 12 months. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. On December 6, I received a wardrobe. Unsubscribe easily. Placed my order for a lift chair in September and keep getting reasons for the delay. Service 4.2. Most customers like these options with some complaints about durability and delivery. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Beware !!!! The next day, I opened the boxes and found two pieces broken. For a great deal and excellent service go see Linda !! Six months of sitting on a couch and the foam is shot?? When I was looking for a new couch for my apartment I knew I didn't want to spend a HUGE amount. It would have been cheeper if I made some furniture and it might have lasted longer. I went there for Memorial Day Deals to buy a center table/ottoman. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Not quick. He messed it up and we did not know until it was delivered and assembled (instead of xxxx 54 model he did a xxxx 52 model). First off they didn't have tools and needed to use mine, strike one. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. "Oh you wanted the slat, too?? Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. You can find a Value City Outlet or retailer scattered across the US. This profile has not been claimed by the company. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. I was told that I would need to reschedule for another day. On December 6, I received a wardrobe. Talk about the entire house being furnished and equsite to taste. After that, it's a big mess. Marla was the saleswoman that helped me and she did an excellent job showing me my options. I was done with it - i wanted to talk to the floor manager. A bit pricey, but for the function and style, we thought it was worth it. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! Great furniture. The alternative fact store. I am not sure, but he wasn't pleasant. We also ensure all reviews are published without moderation. I had to follow up numerous times to get a time to have my box spring replaced an get the missing slat. I purchased a couch on November 21st, just prior to Thanksgiving and was told it would be ready for pickup on November 27th. My item IS there, I take delivery of my item. We had coordinated picking up our dining set while we had our moving truck going to our new house. Value City Furniture is a large discount furniture chain with over 100 stores. Let me say that I haven't purchased anything from VCF, but I've been in here a couple of times. She waited for quite a while and our furniture never showed up. On Monday, I called and spoke to Greg. Value City Furniture Hwy. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. NO KIDS, just two people, no parties, nothing so there is no reason for any furinature to fall apart. With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. We sink so low we can barely stand up?? Who is the founders of Value City Furniture? Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. Thankyou Value City Furniture. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. Ripoff Report | Value City Furn Review - Middletown, New Jersey He's very patient and answered all of our questions. My furniture is falling apart and guess what NO ONE WANTED TO HELP. The day before promised delivery, the store called and said. At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door some leave you alone to browse, but most seem to stalk you. Also I will be spreading the word, DON'T SHOP VCF!!! I heard one guy say that the store had it, but no one could find it. Ok this guy looked like a user and he wants my personal information. THIRD TIME! As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. He was not empathetic or even polite to me. Very knowledgeable and a great experience. At the point of sale my saleswoman told me I had a 120 day sleep test for my mattress. That's also what brought me in at this time. It goes against our guidelines to offer incentives for reviews. Lawrence was very kind and took great care of us!! See how it all works here. The furniture doesn't feel cheap. Value City Furniture - Complaints Board This is a 0 star company. Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. This was my first experience ordering online from Value CIty Furniture and I couldn't be more pleased. I wish I could give a zero rating to this place. These items may be previous styles overstocked and may have final sale restrictions. It's not my problem your shipping and delivery people are idiots. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. Value 4.0. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. Really!?? Children among at least 23 killed in early-morning Russian strike on This third purchase, a blue sectional, was the first time we had a problem with a piece of furniture that we needed to resolve. With that said, BUYER BEWARE! Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. When it comes to your own comfort, your own body is the only North Star. Which clearly brings to mind the old bromine "a bird in hand". When I called two weeks prior to my delivery date to see if the couch would be delivered sooner, I was told that the couch was out of stock and they couldn't guarantee a delivery date at any point this month. TSUNAMI is an unique Dnipro hotel which unites luxury Hotel, SPA- and Fitness centres. Very thorough, fast, professional and personal. So with a heartfelt thankyou to The Sales Representative Emmauel. He is a classy professional. HORRIBLE CUSTOMER SERVICE!! Issue number four: the furniture was over priced and cheap looking. No I was not one of those obnoxious shoppers with a kid.my daughter rarely cries and when we walked in she was as quiet as a mouse. That's not my problem that you can't figure out what to do faster, I informed customer service right away. So why run a credit check but she said I'm confused. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. Made deposit of $$$ amount. 30 minutes go by, no call back. When I asked if he would contact me, she told me she didn't know what they did with customer-escalated complaints. I went in the store on the 17th and looked around, I ordered a couch which they told me they had in stock. "My furniture is being delivered tomorrow. No worries. Value City then told me to call Pure Promise because I did have insurance on the furniture. Go to Bob furniture the clearance. Also, I'll hire a lawyer because you don't want to cooperate, but I will not pay for a wardrobe that is not usable. For the money spent I wasn't even able to get 4 years out of my furniture. Just the bed and couch we bought. I opened the box and there were 2. Going 360: The value of Kansas City hosting 2023 NFL Draft To our surprise, Value City had a grand selection of really inexpensive sofa. We went to the customer service desk to make the changes to the order. Delivery team Gustavo and Disidoro were fast and good. Three days before the delivery date I would get a couple of calls a day confirming delivey. KMAN News Director and host of In . Do not shop at this location. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. Its location on this page may change next time you visit. My futon is still comfy and it's been a few years. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! 4300 E 5th Ave, Columbus, OH 43219-1816. And I still don't have my daybed put together and still no time frame. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. There are other furniture stores. VCF has some serious issues with their associates. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before.

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