stubhub refund policy

I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . US and Canada 1.866.788.2482 Toll free. Phone Call 1-866-788-2482. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC All Rights Reserved. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy Our Standards: The Thomson Reuters Trust Principles. See here for a complete list of exchanges and delays. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. No. Doja Cat and Jared Leto Are the Cats Meow at the 2023 Met Gala, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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Receive a coupon for 120 percent of your original purchase*. California seems, at the moment, to be confounding the high court. But it isnt always that easy. A Personal Loan can help you mitigate losses and get back on track. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. What happens when an event is canceled? : StubHub Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Scan this QR code to download the app now. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub Taxes 2023: Write-offs, Taylor Swift Ticket Sales and More Save my name, email, and website in this browser for the next time I comment. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. How to Get a Refund from StubHub - Christian Small As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. NewsletterDollar ScholarStill learning the basics of personal finance? Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. If StubHub asks you to return the tickets you . Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? 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The independent blog of New York University. StubHub offers refunds for pre-policy change cancellations According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Buy sports, concert and theater tickets on StubHub! Furthermore, If you have any questions, please do not hesitate to contact us. Learn more about how we make money. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Full buyer Terms & Conditions here. Under normal circumstances, these processes are manageable. This practice was implemented in early 2020. On March 7th, StubHub emailed Marrali a copt of its refund policy . Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. How do I get my money back? If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. At the event, tickets were discovered to be invalid. The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Who should shoulder those cancellation costs? Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How do you cancel a ticket on StubHub? - remodelormove.com Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. NYU Local editor in chief, aspiring dolphin trainer. This may include details from your tickets (so be sure to keep them), or information from the event venue. Thats everything that we can tell you about StubHubs returns and refunds policy! Ticket buyers and sellers say StubHub owes them after widespread event StubHub changes its refund policy during COVID-19 pandemic - WKBW Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Thanks. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. 7 calle 1, Suite 204 StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Looking to sell? There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. That is a great question. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. However, there are some cases where StubHub may give you a refund, or even replacement tickets. follow the steps below. It is possible to request a refund on a purchased StubHub ticket manually. Anyone get their refund today? : r/stubhub - Reddit Experience Gameday at Notre Dame - Notre Dame Fighting Irish So you don't think it's possible the original buyer got refunded and we just don't know about it? Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. For more information, read. Enjoy!Make sure we land in your inbox, not your spam folder. StubHub to refund canceled events after pandemic complaints - KXTV (States, Store Locations, Prices, Types + More). The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. The Hollywood Reporter is a part of Penske Media Corporation. Those will be paid out by the end of May. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. How to Request a Stubhub Refund [98% Success] - DoNotPay Describe your scenario and include any supporting evidence. The . Danielle is the author of this solution article. StubHub said they'd refund canceled tickets, but now they're taking The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. You can resell your ticket using either an app or a PC. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. StubHub stopped guaranteeing cash refunds. But the circuit court has tightened the definition of a public injunction. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. StubHub wont refund me for tickets I never received? Include the reason for the refund and any supporting documentation. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. OK, I think this show has been rescheduled to September 7, 2022. Email is another option for requesting a refund. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Exchanges will only be allowed for accessibility reasons. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub offersthe retroactive refunds because the live events industry is opening back up. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. The suit explains how StubHub has changed its. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. How Can I Request a Refund for a StubHub Ticket? Subscribe for full access to The Hollywood Reporter. On that front, things played out almost laughably on Saturday. (Reuters) - The McGill rule has struck again. StubHub changed its refund policy about a month ago. Is there any way I can confirm that my Stubhub QR codes are still good? I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. We will process the refund to your original payment method within 5 days. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Would love to hear if anyone has had success getting a refund from Stubhub. StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. StubHub to Refund Over 75k Customers for Events Canceled During the Receive a full refund of your purchase 2. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Of course! If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. All quotes delayed a minimum of 15 minutes. The April 25th show was canceled due to COVID-19. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Stubhub does not accept returns and does not have a return policy.

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