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13-04-2020 Need help with these connections? 14-12-2020 (Yes, I have pressed the 'Me Too' button.) Mine has just started doing the same thing. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Press and hold the reset button on the right-hand side of the box. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. 14-12-2020 Follow these steps: Turn the power on using the switch found on the back of your box. To have two die on you like this sounds like very bad luck. on 01-05-2019 12:54 PM, on this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. on When I powered it back on, it seemed to work again. youview box trouble Digital Spy Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. If you speak with our customer loyalty teams they can add This to the account for you. Thats not meant to happen. (Although i'm not sure why the drive would affect the 'settings' menu)? You view box stuck on loading page. Hi@SiGreenwood thanks for sending over your details. Unplug and reconnect power to yourbox. Leon, did you use the delete recordings option or keep them? Post back and let me know. Me too, on my DTR1010. 9h11. I'm really glad to hear you've received the new box and all appears to be well. All rights reserved. See our connection guide. Thanks. 23-04-2019 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. It looks like you're new here. Switch on the power switch on the back of your box and a red light should appear on the front. In the latter two cases, a message on-screen literally says sorry, selected option failed. 04-04-2020 We use cookies on our website. Humax have a reputation for being the best Freeview / Youview boxes around. You can print a freepost label to eturn the box if you wish. (As fine as they ever do on my poor internet connection lol). I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Myview recordings and scheduled does the same. Internet/USB Recovery, keep recordings. The hard drive sounds like its trying to do something but nothing happens. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. 9h42. on The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. For help with your TalkTalk TV box, channels and apps. Update 2: Have tried software reset (recommended) and both factory reset options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Ive done a factory reset to no avail, any ideas? 10h40. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. I have had a retail Youview box almost two years now and have had very little problems with it. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. 22h00, on I'm really glad to hear you've received the new box and all appears to be well. 04-04-2020 All rights reserved. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Youview Box stuck on please wait. 8h37. Model number 91-00438. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Until I saw this thread, I was blaming that for this symptom. Visit our full contacts page here. Latest box versions - YouView Support YouView+ UHD box stuck loading and needs full factory reset. The new box should be with you on Monday. 01:40 PM. p.s. 14-12-2020 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. please let us know how you get on with a4K recording. Using Maintenance Mode - YouView Support The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. The aerial cable is securely connected to the Aerial In/Antenna In port. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 11h53, on on Read our cookie policy. Thanks for your time and help. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. on On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Remember all of your recordings and personal data will be deleted. Solved: Youview box stuck on loading screen - BT Community . 04-04-2020 I'm with PlusNet fibre using a TalkTalk box. This happened to me a couple of weeks ago. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. 01:04 PM, on The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 01-05-2019 Luckily I managed to watch other recordings on catchup. Are you currently in a TV contract with BT ? I've tried that about 15 times now, to no avail. If it does then you have the original Humax DTR-T1000. 15-12-2020 Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. OpenReach engineers to the house. Youll be greeted with a friendly Hello telling you that your box has restarted. p.s. 04:00 PM. 04-04-2020 on Select Software Information. Go to the main menu by pressing the blue Home (or YouView) button on your remote. Re: YouView+ UHD box stuck loading and needs full factory reset. Once you have had a chance to test it out post back and let me know how you are getting on. Factory reset, keep recordings. Select Update Software. Internet/USB Recovery, delete recordings. 05-07-2022 I'm happy the new box is working well. Yes I received my new box and it all seems to be working fine. 16h45. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Give it a couple minutes to get itself ready and then it should load as usual. If you look on the public YouView forum, there may be posts there showing you how to do it. Give it a couple minutes to get itself ready and then it should load as usual. Read our cookie policy. YouView TV Ltd 2023. By continuing to browse, you are agreeing to our use of cookies. Sign in or register to get started. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. The box light will turn blue, Press the button on the top of the box. 17h05 It just seems to get stuck on the YouView loading screen forever. You may be able to get it working again by going into Maintenance Mode and performing a reset. I would still be inclined to get it replaced under warranty. Many thanks. If youre using Powerline adapters, make sure these are connected also. We followed the user guide instructions and Googled every possible solution without luck. Cheers . Box stuck on Loading YouView Community To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. This site uses cookies. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. - edited there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. on It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Turn the power on using the switch found on the back of yourbox. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce

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